TinyTales Support
Need help with TinyTales? Contact us for account access, subscriptions, story generation, Read Aloud narration, privacy, safety, or content-reporting questions.
Common Help Topics
- Sign in with Apple or account access.
- Creating or editing a child profile.
- Generating story ideas or a full story.
- Using Read Aloud narration.
- Finding saved stories in Library.
- Reporting or deleting a story.
- Restoring or refreshing subscription status.
- Deleting your TinyTales account.
Subscriptions and Purchases
TinyTales subscriptions are purchased through Apple and synchronized in the app through RevenueCat. If you subscribed but Plus is not shown in the app, open TinyTales, go to Plan, and use Restore Purchases or Refresh subscription status.
Apple manages subscription payments, renewals, refunds, and cancellation. To manage or cancel a subscription, open your Apple Account subscription settings on your device.
Account Deletion
You can delete your TinyTales account in Settings > Delete Account. Account deletion removes your TinyTales cloud account and associated app data, including child profiles, saved stories, reports, generation events, entitlement records, and generated story audio files, except where limited records must be retained for legal, security, payment, or fraud-prevention reasons.
Deleting your TinyTales account does not necessarily cancel an active Apple-managed subscription. Manage or cancel subscriptions through your Apple Account subscription settings.
Privacy and Safety
TinyTales is designed for parents and guardians. Children should not enter private information or use the AI generation flow without adult supervision. Please use nicknames only and avoid full names, school names, addresses, phone numbers, photos, voice samples, or sensitive identity details.
Read the TinyTales Privacy Policy at https://tinytales.cn/privacy.html.
Contact
Email: tinytalesgo@163.com
Operator: Yuanwei Cai